Terms and Conditions
Man with Van Uxbridge Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Uxbridge provides removal, transport and related services within the United Kingdom. By making a booking, using our services, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Customer means the person, firm or organisation requesting and paying for the services.
We, us, our means Man with Van Uxbridge.
Services means any removal, transport, loading, unloading, packing, unpacking, storage, or related work we agree to provide.
Goods means any items, furniture, personal belongings, equipment, or materials that we are asked to move, handle or transport.
Quotation means the price estimate for the services, given verbally or in writing, based on information supplied by the customer.
2. Scope of Services
We provide man and van and small to medium removal services, including loading, transport, and unloading of goods to and from locations agreed at the time of booking. The specific scope of the services, including the number of staff, size of vehicle, and estimated duration, will be set out in the quotation and confirmed during booking.
Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or equipment, removal of doors or windows, specialist lifting using cranes or hoists, or packing services. Such services may be provided only if specifically agreed and may incur additional charges.
3. Booking Process
3.1 Bookings may be made by the customer via our online form, written communication, or by speaking with us directly. All bookings are subject to availability and acceptance by us.
3.2 At the time of booking, you must provide accurate and complete information, including but not limited to addresses, access details, parking restrictions, number and nature of goods, presence of heavy or bulky items, and any special handling requirements.
3.3 We reserve the right to amend or withdraw a quotation if the information provided is incomplete or inaccurate, or if circumstances change before the service date.
3.4 A booking is only confirmed when we have issued a confirmation of the service details and, where applicable, received any required deposit or prepayment.
4. Quotations and Pricing
4.1 Quotations may be given on an hourly rate basis or as a fixed price for specific services. The basis of the quotation will be made clear at the time of booking.
4.2 Quotations are provided based on the details given by you regarding volume of goods, access conditions, travel distance, and estimated time. If the actual work required differs from that described at the time of quotation, additional charges may apply.
4.3 Factors that may affect the final price include, but are not limited to, extended waiting times, delays beyond our control, additional journeys, extra items not originally declared, poor access, or lifting of particularly heavy or awkward items.
4.4 Unless expressly stated, quotations do not include congestion charges, tolls, parking fees or fines. Such costs will be payable by the customer, and you authorise us to add these to your final invoice where incurred during the service.
5. Payments and Charges
5.1 Unless agreed otherwise, payment is due on completion of the service on the same day, prior to our team leaving the delivery address. In some cases, we may require partial or full payment in advance, which will be confirmed at the time of booking.
5.2 We accept payment by commonly used methods, which will be communicated at the time of booking. We do not accept payment by cheque unless agreed in advance.
5.3 For hourly rate bookings, charges begin from the scheduled arrival time or the actual arrival time at the pickup address, whichever is earlier, and will continue until the service is completed. Minimum charge periods may apply and will be stated in advance.
5.4 If payment is not made when due, we reserve the right to charge interest on late payments at the statutory rate, and to withhold delivery or retain goods until full payment is received.
5.5 Where we retain goods due to non-payment, we may charge reasonable storage fees and may, after giving reasonable notice, dispose of or sell the goods to recover unpaid amounts. Any remaining balance after costs may be returned to you upon request.
6. Customer Obligations
6.1 You must ensure that you, or a responsible representative, are present at the collection and delivery addresses to direct our team and to check and confirm that services have been completed. If no one is available, we may unload the goods as we reasonably see fit and shall not be responsible for any loss or damage arising from this.
6.2 You are responsible for ensuring that all goods are safely packed and prepared for transport, unless packing services have been specifically agreed. Fragile items must be suitably protected and clearly identified.
6.3 You must arrange adequate parking and any necessary permits at all addresses. Any parking charges or penalties incurred due to inadequate arrangements will be added to your invoice.
6.4 You must ensure that access to the property, including lifts, stairways and hallways, is safe and suitable for carrying goods. If access is restricted or unsafe, we may refuse to move certain items or may charge extra where additional time or effort is required.
6.5 You must not ask us to transport any goods that are illegal, dangerous, hazardous, explosive, flammable, perishable beyond normal household items, or otherwise unsuitable for transport. If such items are found, we may refuse to handle them and may terminate the service without refund.
7. Cancellations and Amendments
7.1 If you need to cancel or reschedule a booking, you must notify us as soon as possible. Cancellation charges may apply, depending on the notice period given.
7.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or applied to a future booking at our discretion, subject to any reasonable administrative fees.
7.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain part or all of any deposit, or to charge a cancellation fee up to a reasonable proportion of the agreed price, reflecting the loss of reserved time and resources.
7.4 If our team arrives at the collection address at the agreed time and is unable to commence work due to your act or omission, including lack of access or absence of payment, this may be treated as a cancellation and full or partial charges may apply.
7.5 We may cancel or postpone the services if events beyond our reasonable control prevent us from working safely or effectively, including severe weather, accidents, illness, vehicle breakdowns, or unforeseen road closures. In such cases we will seek to reschedule as soon as practicable, and our liability will be limited to refunding any prepayments for services not delivered.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in handling and transporting your goods. However, you acknowledge that our services involve manual handling, driving and movement of items, and some risk of damage may remain even when care is taken.
8.2 Our liability for loss of or damage to goods, arising from our negligence or breach of contract, is limited to a reasonable amount, having regard to the value of the goods and the price of the services. Unless otherwise agreed in writing, our total liability for all claims arising from a single booking will not exceed a fair and proportionate sum consistent with typical man and van services in the UK.
8.3 We shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress, arising from or in connection with the services.
8.4 We shall not be responsible for damage to goods where:
a. Goods were not adequately packed by you or a third party.
b. Goods were already damaged or fragile and not appropriately protected.
c. Damage arises from normal movement and vibration during transit of goods that were not designed for transport in their packed condition.
d. We followed your instructions against our advice.
8.5 We shall not be liable for any loss or damage where the cause arises from circumstances beyond our reasonable control, including but not limited to adverse weather, traffic delays, road closures, criminal acts of third parties, or unforeseen mechanical failure.
8.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the services, with reasonable evidence of the loss or damage. Failure to notify within this time may affect our ability to investigate and may limit or exclude any liability.
9. Excluded and Prohibited Items
9.1 We do not accept liability for loss of or damage to valuable items unless specifically declared and agreed in writing before the service. Valuable items include cash, jewellery, watches, precious metals, antiques, artworks, important documents, data storage devices, and items of special value or rarity.
9.2 We reserve the right to refuse to handle or transport certain items, including but not limited to illegal substances, weapons, explosives, flammable liquids, gas cylinders, chemicals, toxic waste, and other dangerous goods.
9.3 It is your responsibility to remove and personally transport highly valuable or irreplaceable items. If you choose to include them among the general goods, you do so at your own risk.
10. Waste and Disposal Regulations
10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish collection service and will not remove household waste, construction debris, hazardous materials or fly-tipped waste unless this has been expressly agreed as part of a compliant waste service.
10.2 Where we agree to remove unwanted items or waste, you confirm that you have the right to dispose of those items and that they do not include prohibited, hazardous or controlled waste. Additional charges may apply for disposal, based on weight, volume and type of material.
10.3 We will take reasonable steps to ensure that any waste we agree to remove is taken to an appropriate recycling or disposal facility in line with relevant regulations. You agree not to request or encourage unlawful disposal methods.
10.4 If you provide us with items for disposal that are later identified as hazardous, prohibited or illegally obtained, you may be responsible for any costs, fines or liabilities arising as a result.
11. Delays and Access Issues
11.1 We will use reasonable efforts to arrive and complete the work within the scheduled time. However, time is not of the essence, and we are not liable for delays caused by traffic, road conditions, weather, access issues or other factors beyond our reasonable control.
11.2 If our team is delayed due to circumstances at your premises or within your control, including insufficient parking, waiting for keys, or lack of readiness, we may charge for additional waiting or working time at our standard hourly rates.
12. Insurance
12.1 We maintain appropriate insurance for our business activities in line with industry practice. This may include cover for public liability and, where applicable, goods in transit, subject to the terms and exclusions of the relevant policies.
12.2 Our liability to you will not exceed the cover or limitations set out in our insurance policies and these Terms and Conditions. You are advised to consider taking out your own additional insurance cover to protect high value items or where greater protection is required.
13. Complaints
13.1 If you are dissatisfied with any aspect of our services, you should raise your concerns with our team as soon as possible so that we have an opportunity to address them.
13.2 Formal complaints should be submitted in writing, providing full details of the issue, the date of service, and any supporting evidence. We will review your complaint and aim to respond within a reasonable period.
14. Data Protection and Privacy
14.1 We will collect and use your personal information only for the purposes of managing your booking, delivering the services, handling payments, and meeting legal or regulatory obligations.
14.2 We will take reasonable steps to keep your personal information secure and will not sell or share your details with third parties except where necessary to provide the services or comply with the law.
15. Amendments to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
15.2 Any variation to these Terms and Conditions will only be valid if agreed in writing by us.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services.
By proceeding with a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
